Fast and Secure Shipping
24/7 Customer Support
Secure and Safe Payments
FAQS
How to contact us?
You can reach our dedicated support team directly by emailing support@lexandyork.com or by filling out the form on our Contact Us page. We typically respond within 24 hours.
Do you ship worldwide?
Yes, we provide safe international shipping across the globe. Standard tracking links are automatically delivered directly to your inbox as soon as fulfillment processing completes.
Can I return my order if I'm not satisfied?
We want you to love your pieces. If you aren't completely happy with your purchase, we accept standard returns and exchanges on unworn products within 30 days of shipment delivery.
How can I track my order?
Once your parcel ships out from our facility, you will receive an automated confirmation notice complete with a unique delivery tracker link to follow your parcel's transit path live.
What if I receive a damaged or defective item?
Quality is our priority. If an item arrives compromised, please contact us immediately with clear snapshots of the issue, and we will issue a replacement at absolutely zero additional charge.
Shop with confidence with our easy 30-day returns
30-DAY RETURN / EXCHANGE POLICY
Shop worry-free knowing you can return or exchange your Elegatto bracelet within 30 days if you're not completely satisfied. As long as the bracelet is unworn, undamaged, and still in its original packaging, we'll process your return or exchange hassle-free. Your happiness is our priority!