You can contact our customer support team by emailing customerservice@ashmereandco.com. We aim to respond to all enquiries as quickly as possible.

Yes. Ashmere & Co. offers international shipping. Available shipping options and costs are calculated at checkout based on your delivery location.

Orders are typically processed within 1–3 business days. Estimated delivery is approximately 5–10 business days within the United States and 7–20 business days for international orders.

Once your order has been shipped, you will receive a confirmation email containing your tracking information so you can follow your delivery.

Yes. We accept eligible returns and exchanges within 30 days of delivery, provided the item is unworn, unused, and returned in its original condition.

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible with your order details and clear photos of the issue. Our team will review the problem and help arrange an appropriate resolution.

If you need to change or cancel your order, please contact us as soon as possible. We will do our best to help, but once an order has entered processing or has been shipped, changes may no longer be possible.

Please contact us immediately if you notice an incorrect address. If the order has not yet been processed, we may be able to update it. Ashmere & Co. cannot guarantee address changes once an order has been dispatched.

Delivery estimates may occasionally be affected by customs, weather, holidays, or carrier delays. If your package is significantly delayed, contact our support team and we will assist you where possible.

International orders may be subject to customs duties, taxes, or import fees depending on the destination country. Any applicable charges are determined by local customs authorities and are the responsibility of the customer unless otherwise stated at checkout.