Shipping policy
At Ashmere & Co., we aim to make your shopping experience as seamless as possible. Below you'll find everything you need to know about order processing, shipping, tracking, and delivery.
Order Processing
Orders are typically processed within 1–3 business days (Monday–Friday, excluding public holidays).
Processing times may occasionally be affected by incomplete payment information, incorrect or incomplete shipping details, or higher-than-usual order volumes during peak periods. If we require any additional information to process your order, we'll contact you via email.
Shipping Rates
We offer simple flat-rate standard shipping, regardless of order weight or the number of items purchased:
- United States: $5.99
- International: $5.99
The applicable shipping charge will be displayed at checkout before you complete your purchase.
Free Shipping
Enjoy FREE standard shipping on orders over $100.
The free shipping threshold applies to the order subtotal before any applicable taxes, duties, or customs charges and will be automatically applied at checkout.
Estimated Delivery Times
Once your order has been processed and dispatched, estimated delivery times are:
- United States: 7–10 business days
- International: 10–14 business days
Please note that these are estimated delivery timeframes and are not guaranteed. Delivery may occasionally be affected by circumstances outside our control, including carrier delays, severe weather, public holidays, customs processing, and periods of unusually high demand.
We'll provide available tracking information so you can follow your order throughout its journey.
Tracking Your Order
Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking information.
Please allow a short period for tracking information to become active after receiving your shipping confirmation.
Delays & Lost Packages
While we work with our shipping partners to ensure orders arrive within the estimated timeframe, occasional delays may occur.
If your order is significantly delayed or tracking shows that your package has been delivered but you have not received it, please contact us within 7 days of the expected delivery date so we can assist you.
Ashmere & Co. cannot guarantee carrier delivery times and is not responsible for delays caused by customs clearance, shipping carriers, or incorrect shipping information provided at checkout.
Incorrect Shipping Address
Please ensure that your shipping information is complete and accurate before placing your order.
If you notice an error after placing your order, contact us as soon as possible. We'll do our best to update the address before processing; however, we cannot guarantee that changes can be made once an order has entered fulfillment or has been dispatched.
Ashmere & Co. is not responsible for orders delivered incorrectly due to inaccurate or incomplete address information provided by the customer.
Import Duties & Taxes
International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.
Unless otherwise stated at checkout, these charges are not included in the purchase price or shipping fee and are the responsibility of the recipient.
Ashmere & Co. is not responsible for additional customs charges or delays caused by customs processing.
Order Cancellations
If you wish to cancel your order, please contact us as soon as possible after placing it.
We'll do our best to accommodate your request; however, orders may be forwarded to our fulfillment team shortly after being placed. Therefore, we cannot guarantee that an order can be cancelled once processing has begun.
If your order has already been processed or dispatched, it cannot be cancelled and will instead need to follow our applicable return process.
Contact Us
If you have any questions regarding shipping, tracking, or your order, please contact us at: